Adhere to the philosophy of quality first and create diverse value for global customers.
The Company's quality management follows the new 16-character guiding principle of "target assessment, system excellence, full participation, continuous improvement", and has established a three-tier quality management structure. It always regards quality as a lifeline, has established a full-lifecycle quality control system covering raw material inspection, production process inspection, and recall handling, regularly conducts quality audits across three dimensions—systems, production lines, and products—and has built a five-level maturity management model in accordance with IATF 16949:2016.
The Company stays focused on improving customer satisfaction and enhancing service competitiveness, and creates maximum value for channel partners and end customers by improving service timeliness and effectiveness. The Company is committed to building a "full life cycle" service system and creating a distinctive customer service platform. Supported by a professional service network across the country and a well-established service system, it provides customers with round-the-clock, all-around 24-hour professional service support. At the same time, the Company has established a systematic customer satisfaction evaluation system and conducts one survey each year on a fixed basis, adopting a survey model that alternates between in-house surveys and surveys independently conducted by a third party.
The Company regards research and development and innovation as the core engine for high-quality development, and has established multiple major scientific and technological innovation platforms, including the National Key Laboratory of Internal Combustion Engine and Power System, the National Fuel Cell Technology Innovation Center, the National Engineering Technology Research Center for Commercial Vehicle Powertrain Assembly, the National Industrial Design Center, the National Internal Combustion Engine Product Quality Inspection and Testing Center, the National Internal Combustion Engine Industry Metrology and Testing Center, and the State-Recognized Enterprise Technology Center; At the same time, it has established scientific and technological innovation centers in multiple locations around the world, promoting coordinated collaboration to support technology iteration and industrial upgrading.With a focus on clean technology, the Company deeply integrates the sustainable development philosophy into research and development and industrial layout, and accelerates the green and low-carbon transformation. By continuously improving the technological innovation system and strategic layout centered on clean technology, the Company is accelerating its transformation from a traditional power provider into a global leader in green, intelligent, and low-carbon clean power solutions, contributing key technologies and core driving force to global green and low-carbon development.
In terms of data security, the Company relies on a sound data security management system, improves the information security and personal privacy protection mechanism, continuously advances data protection, and ensures that customer information security and privacy are fully protected. The Company has established a comprehensive information security management system covering application security, data security, network security, host security, and endpoint security, and has put in place a regular attack and defense drill mechanism and regularly conducted information security training to enhance employees' information security risk prevention capability. In terms of privacy protection, the Company continues to improve its personal information and privacy protection management system, clarifies management requirements for personal information throughout collection, storage, use, and sharing, strengthens process control, and effectively safeguards customer privacy and related rights and interests.
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