To standardize the failure identification criteria for service station aftermarket personnel, effectively reduce the risk of misjudgment, and comprehensively improve the one-time repair success rate, the Weichai Customer Service Center meticulously organized the engine component failure mode special training, empowering terminal services with professional expertise and fortifying the after-sales support line.
Professional Instruction and Practical Empowerment
This training specially invited engineers from the Weichai Research Institute to conduct the sessions. They provided in-depth explanations on core topics such as typical component failure modes, key points for fault judgment, and hands-on determination techniques. By closely integrating professional technology with practical experience, the training was rich in content and highly practical, providing professional guidance for aftermarket personnel to perform precise diagnosis.

Online + Offline Global Coverage
The training officially commenced on March 23, 2026, adopting an integrated online + offline model held simultaneously:
Representatives from 25 service stations attended on-site for immersive learning.
All other service stations nationwide participated simultaneously through online channels.
Truly achieve full-scope coverage and all-staff improvement, ensuring professional expertise is delivered to every service terminal.

Dedicated Learning to Solidify Skills
Participants engaged in diligent study and active exchange, further mastering core precision diagnosis skills through theoretical learning and practical exercises, laying a solid foundation for efficiently resolving customer issues and enhancing service experience.

Staying True to Our Mission, Providing Continuous Empowerment
In the future, Weichai Customer Service Center will continue to deepen technical training and service empowerment. With more professional capabilities and more efficient response, we will provide reliable after-sales support to our customers and service channels, ensuring worry-free power throughout the lifecycle.