I. Core Service Model
Weichai Power, centered on the W-TCO full-lifecycle service model, has built an integrated service system covering "pre-sales, in-sales, after-sales, and extended warranty," transforming from an equipment vendor to a comprehensive energy solution provider.
1. Pre-sales: Customized Solutions and Technical Support
Scenario-based Selection: Power ranging from 10-5000 kW, suitable for data centers, oil & gas fields, mines, communication base stations, high-altitude regions, and emergency applications.
Free Survey and Design: Providing power matching, foundation layout, noise reduction/parallel operation/explosion-proof/high-altitude optimization, and emission compliance solutions.
7×24 Expert Consultation: Providing remote/on-site technical disclosure, cost estimation, and TCO analysis.
2. In-sales: Turnkey Projects and Installation Delivery
Turnkey Contracting: Covering equipment supply, foundation pouring, installation and commissioning, silent canopy/distribution cabinet/fuel system integration, and grid-connection acceptance.
Free Installation and Commissioning: Professional engineers provide on-site service and issue the "Installation Acceptance Report".
Operational Training: Providing training on user operation, maintenance, emergency troubleshooting, and remote monitoring.
3. After-sales: Rapid Response + Nationwide/Global Joint Warranty
Service Network: Over 691 specialized power service stations in China, 150+ parts central warehouses, and 2 billion RMB in parts inventory; 300+ overseas service stations and 80+ central warehouses, achieving 24-hour parts availability.
Rapid Response: 5-minute response, 10-minute dispatch, 30-minute departure, and 6-hour minor repair completion.
All-weather Support: 7×24-hour response from dedicated electrical service managers.
4. Intelligent Operation & Maintenance: Remote Monitoring + Predictive Maintenance
Weichai Tongxing APP/Intelligent Cloud Platform: Real-time monitoring of operating status, fault early warning, and remote diagnosis/fault code clearing/upgrade.
Maintenance over Repair: Regular maintenance and condition monitoring, reducing failure rates by 20% and increasing uptime by 20%.
5. W-TCO Packages (Gold/Silver/Blue/Star Shield)
Gold Shield: Extended warranty + regular maintenance + managed services for comprehensive full-lifecycle peace of mind.
Silver Shield: Extended warranty for core components + preventive maintenance.
Blue Shield: Standard maintenance package + original parts, offering high cost-effectiveness.
Star Shield: Emergency repair + rapid parts supply.
II. Core Service Policies
Developing personalized service policies covering "quality assurance, warranty, parts, and extended warranty".
1. Standard Quality Assurance
Complete Unit: Up to 4 years of quality assurance.
Core Components: Lifetime maintenance support for cylinder blocks, crankshafts, cylinder heads, camshafts, etc.
Scope of Quality Assurance: Free repair/replacement for manufacturing/assembly/material quality issues.
2. Extended Warranty and Lifetime Service
Extended Warranty Options: Up to 10 years of extended warranty and specialized extended warranty for core components.
Lifetime Service: Providing original parts, professional repairs, and technical upgrades after the expiration of the warranty period.
III. Industry-Specific Specialized Services
Data Center/Backup Power: EPC turnkey solutions, black start, parallel commissioning, digital-intelligent inspection, and emergency support.
Oilfield/Mining/Field Operations: Customization for explosion-proof/corrosion-proof/high-altitude, mobile service units, and on-site services.
Communication Base Stations: Rapid response for remote areas, unattended monitoring, and energy-saving optimization.
Overseas Projects: Global warranty, dedicated local teams, and pre-positioned spare parts.
IV. Service Commitment
Rapid Response: 5-minute response time, 1-hour service circle nationwide.
Long-term Warranty: Up to 10 years of extended warranty (including extended coverage).
Extensive Coverage: Nationwide/global warranty with 24/7 service availability.
Cost-Efficiency: W-TCO management, reducing total life-cycle costs by 15%.
High Reliability: Original parts, professional teams, and intelligent operation and maintenance.