I. Service Principles
Priority is given to the restoration of production.
II. Rapid Response
Establish an operation team led by company leadership to ensure resource guarantee, rapid decision-making, rapid response, rapid support, and rapid processing. Spare parts and complete units are stocked according to quarterly special allocations before the busy farming season. Daily market fault report. During the busy farming season, technical engineers are dispatched to the market for on-site repair of complex faults.
III. Warranty Policy
Extended warranty for worry-free after-sales support; a two-year, unlimited-hour warranty on basic engine components. 
IV. Exclusive Channels
Channel deployment, full-process protection. 1,500+ exclusive agricultural machinery service stations, 5,000+ service vehicles, and 10,000+ service technicians provide full protection, with a 100-person expert team offering 7×24-hour tracking and support.
V. Spare Parts Guarantee
Spare parts guarantee with dedicated transport; spare parts are reserved in advance based on cross-regional operation routes, with nationwide, all-weather dedicated transport ensuring the availability of complete engines and parts.