I. Exclusive Service Team
7+32 managers stationed nationwide, 10 professionals permanently stationed in mining areas, service bases established in key mining areas, with 1,100 exclusive channels + 4,200 comprehensive channels.
II. Pre-delivery Training and Inspection
Allocate special funds for vehicle handover training; refined operation training to reduce false faults; optimize vehicle handover inspection items to achieve preventive service.
III. Industry Self-Sales and Self-Maintenance Model
Create a self-sales and self-maintenance service model, increasing base fees for self-sales and self-maintenance by 20%+, and offering dual incentives of 25%+40% for different industries to enhance customer stickiness and repurchase rates.
IV. Stable Service Policy
Cancel hourly restrictions for warranty on wearing parts and electrical components; cancel hour/mileage restrictions for warranty on mining truck equipment; provide exclusive guarantees for high-value equipment and double the execution of out-of-shop labor hours; implement stable subsidy policies for special regions, special periods, and rating management.