Service Philosophy-Weichai Service Station

Service philosophy

Weichai takes "we aim at customer's maximum satisfaction" as the core service principle, upholds the service commitment of saying, doing, and being more considerate, insists on creating value with services, and provides customers with full life cycle protection. Relying on the full-domain service network and 7×24 hours response mechanism, implement the standard of rapid dispatching and efficient maintenance, and build a solid service guarantee with exclusive services, genuine parts, and professional technology.

Service purpose

We Aim At Customer's Satisfaction

Service Strength

Build a global service system with full-domain coverage, rapid response, and digital intelligence empowerment to guard customers' safe operation

All-scenario integrated services

Build exclusive services for customers in all domains covering commercial vehicles, construction machinery, agricultural equipment, ships, power energy, new energy, and TIR cross-border services, and guarantee customers' efficient operation with full life cycle services

Digital and Intelligent All-Weather Services

Rely on AI intelligent dispatching, remote diagnosis, and big data operation and maintenance to build a digital and intelligent service system, providing 7×24 hours all-weather professional technical support

Rapid Service Response Mechanism

5 minutes response, 15 minutes to take orders, 30 minutes to depart, 2 hours to arrive, 4 hours to complete maintenance, and 6 hours to complete minor repairs

Dual Guarantee of Talents and Spare Parts

More than 60,000 professional service engineers, 82 central warehouses, and 2 billion yuan of spare parts reserves to guarantee the spare parts satisfaction rate and supply timeliness

Global Service Network Layout

A global layout of over 8000 service outlets, covering more than 150 countries and regions, making the service arrival time faster and customers travel without worry

5P Aftermarket

The Weichai Power 5P Aftermarket is Implemented Starting from the Interests of Customers to Comprehensively Provide Them with After-Sales Service Guarantees. It Is the Framework Standard for the Daily Work of Weichai Power and Its Authorized Maintenance Service Centers.

Professional Service

With a Global Layout of Over 8,000 Service Outlets Covering More Than 150 Countries and Regions, We Provide Customers with Fast, Efficient, and Professional Maintenance Services.

Professional Parts

Genuine Original Parts, Reliable in Quality and High in Adaptability, Ensuring Long-Term Stable Operation of the Equipment.

Professional Oil

Weichai Special Lubricating Oil Provides Comprehensive Protection for the Engine and Extends Its Service Life.

Professional Technological Product

Integrating Advanced Technologies to Provide Intelligent Technological Products and Solutions.

Professional Remanufacture

Strictly Carry Out Remanufacturing According to Original Standards to Rejuvenate Equipment and Help Save Energy and Reduce Emissions.

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