I. Full-Process Service Guarantee Model
Establish a global call center, adopt a dispatch-based service model, and implement management, tracking, and follow-up throughout the entire service process. 5-minute response, 15-minute order acceptance, 30-minute departure, 2-hour arrival, 4-hour maintenance completion, and 6-hour minor repair completion.
II. Omni-channel Call Center Platform
Establish a commercial vehicle service call center platform, with over 100 expert agents on duty 7×24, supporting remote diagnostics via voice, video, and AI glasses, backed by market service elites and Weichai headquarters technical engineers.
III. Comprehensive Service Network Coverage
Layout of over 5,000 premium service stations with China VI-compliant service capabilities, ensuring an average service radius of less than 50 kilometers for the entire product range, faster service arrival, and worry-free operation for customers.
IV. Spare Parts Guarantee
Over 80 regional parts warehouses nationwide, with a parts/lubricant reserve of 2 billion RMB. Design optimal picking strategies based on order data analysis and integrate them into an intelligent unified warehouse management platform to achieve rapid order response.
V. Training Support System
Establish 10+1 training bases, create a 6-hour driving training circle, and combine online learning platforms with offline practical training, covering service stations, dealers, and end customers.
VI. Dedicated Operation Route Guarantee
Conduct in-depth customer research to systematically map out major product logistics and transportation routes across the country. Designate exclusive service channels based on vehicle operation routes, with dedicated support for each vehicle and route (specialized network training and parts placement at the prefecture-level city level).
VII. Technical Support Guarantee
A team of 100 service elites and natural gas experts provides comprehensive and efficient support, building a sound technical guarantee system. Expert technical team video support, point-to-point consultation, and on-site flight service support.
VIII. Weichai Service "Cloud Ecosystem"
Empowering service channels with digitalization and intelligence to reconstruct business processes and comprehensively boost overall service efficiency.